Shipping policy

Deliveries within Australia are made by Star track Express, Sendle, or Australia Express Post, and will arrive within a week from the date of your order (not including public holidays or weekends). Generally most orders arrive within 3 working days.

Please indicate your daytime address for delivery, as a request for a second delivery will require an additional fee. Any incorrect address details will often result in the parcel being returned to the sender, in which case you will be charged for re-delivery.

All deliveries are traceable and require a signature, unless you the customer, selects the Standard Shipping - Authority to Leave option. Selecting this option gives the courier authority to leave the parcel unattended at your chosen address if they believe there is a safe place to leave it, and Tluxe will not be responsible for any misplaced or unclaimed parcels.

We charge the following shipping rates within Australia for order below $200, varying by location:

• $8.00-$10.00 for Standard Shipping - Authority to Leave (2-4 days)
• $10.00-$12.00 for Standard Shipping - Signature Required (2-4 days)
• $15.00 for Express Shipping (1-2 days).
• Free shipping is provided for orders above $200.

International deliveries will be sent using international courier and are charged at a flat fee of $30.00 for orders below $300, and free shipping for orders above $300. Please allow 6-13 business days for delivery.

All prices on our website are in AUS Dollars and are inclusive of 10% GST. If your order is being delivered outside of Australia then we will not charge you GST, but you will need to pay your country’s custom fees and import duties when you receive your package.

All orders are subject to availability. From time to time we may be waiting for a new delivery. We apologise if your items are unavailable and will contact you to offer a refund or to suggest placing your items on back order, which will ensure you receive them as priority once stock has been delivered to Tluxe.